PawDex is built by Welltide. The fastest way to reach us is email — there is no phone queue and no ticket portal, just a small team reading messages.
General Support
App questions, account and setup help, feature requests, or anything you cannot find an answer to:
support@welltide.app
Many common questions are already answered on our FAQ page.
Bug Reports
Send them to the same address. To help us reproduce the problem quickly, please include your device model, Android version, the PawDex version number, and what you were doing when it happened.
Content Corrections
If you believe something in one of our pet care guides is inaccurate or out of date, tell us. Include the article and, where you can, the source that contradicts it. We treat corrections to health content as a priority — see our editorial approach for how we handle this.
Privacy and Data Requests
Your PawDex account and pet records are stored on our servers so they sync across devices. You can delete your account and its data from inside the app, or follow the web request steps on our Support & Account Deletion page. For anything else, or to exercise a data right under GDPR or CCPA, email us and we will respond. Full details are in our Privacy Policy.
Security Disclosure
If you have found a vulnerability, please report it privately rather than publicly so we can fix it first. Details of our approach are on the Security Information page.
Press and Partnerships
For media enquiries, review copies, or partnership proposals, email support@welltide.app with “Press” in the subject line.
Response Times
We aim to reply within two to three working days. We are a small team, so occasionally it takes a little longer — but every message is read.