Effective Date: July 10, 2026
PawDex stores your pet's records on our servers, tied to your account, and keeps a copy on your device so the App works offline. This page explains which is which, and what you can do with your data.
1. Where Your Data Lives
Pet profiles, walk and activity history, weight logs, nutrition and feeding records, medications, appointments, vaccination records, uploaded documents, and your conversations with the AI assistant are stored on our servers and associated with your account. This is what allows your records to follow you to a new phone. Our Privacy Policy lists the service providers that process this data on our behalf.
2. What Is Kept on Your Device
The App caches recently viewed records so they stay readable without a connection, and stores your settings such as language, unit system, and walk goals. The cache is a copy; the server holds the authoritative version. Clearing the App's storage or reinstalling does not delete your records, which are restored when you sign back in.
3. Exporting Your Data
PawDex can export your pet's health passport, covering vaccination history, medical records, and certificates, in a form you can hand to a vet, a boarder, or a daycare.
4. Deleting Your Data
You can ask us to delete your account and its records by writing to support@welltide.app. Deleting the App removes the local cache but does not by itself delete the records held against your account. If you are in the EEA, the UK, or California, further rights are set out in our Privacy Policy.