Support & Account Deletion

PawDex Help Center & User Data Management

1. How to Delete Your PawDex Account & Data

You have full control over your PawDex account and personal data. You can delete your account and all associated data at any time using either of the two methods below:

Option A: Delete Account In-App (Instant)

  1. Open the PawDex app on your device.
  2. Tap your Profile tab in the bottom navigation bar.
  3. Select Account Settings.
  4. Scroll to the bottom and tap Delete Account.
  5. Confirm the prompt. Your account and all associated records are permanently erased immediately.

Option B: Request Deletion via Web / Email (Without App)

If you have already uninstalled the app or cannot access your mobile device, you can submit an account deletion request by email:

Send an email to support@welltide.app with the subject line: “Account Deletion Request”.

Please include the email address registered with your PawDex account. Once verified, our team will permanently delete your account, authentication records, and all stored data within 30 days.

2. What Data is Permanently Deleted?

When your account is deleted, the following data is permanently wiped and cannot be recovered:

  • Account Information: Your name, email address, password hash, and authentication credentials.
  • Pet Profiles: Names, breeds, birthdays, microchip numbers, weight logs, and pet profile photos.
  • Health & Medical Records: Vaccination history, medication logs, vet appointments, and health notes.
  • Activity & GPS Walks: Walk logs, distance, time, and recorded GPS route coordinates.
  • AI & Scan History: AI chat conversation logs, food ingredient scans, and health insights.

3. General Support & Help

Need help with anything else? Whether you have questions about using the app, reporting bugs, or suggesting new features, our support team is ready to help.